1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Lumobot LLC ("Lumobot," "we," "us," or "our"). By creating an account, subscribing to a plan, or using any part of the Lumobot platform, you agree to be bound by these Terms and our Privacy Policy.
If you are entering into these Terms on behalf of a business or organization, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not use the service.
2. Description of Service
Lumobot provides an AI-powered chatbot platform that businesses embed on their websites for customer engagement, lead capture, appointment scheduling, and general information delivery. The service includes:
- AI chatbot widget for websites
- Dashboard for managing conversations, leads, and settings
- Contact alerts when website visitors share their info (email and SMS)
- Chatbot configuration tools (services, FAQs, hours, branding)
- Analytics and performance reporting
- Team member management
- Integration capabilities (Google Calendar, Housecall Pro, etc.)
3. Account Registration & Security
- You must provide accurate, complete, and current information when creating your account
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activity that occurs under your account, including actions taken by team members you invite
- You must notify us immediately at mike@lumobot.io if you suspect unauthorized access to your account
- You must be at least 18 years old to create an account
- One account per organization — do not create multiple accounts for the same business
4. Subscription Plans & Billing
4.1 Plans
Lumobot offers a free trial period followed by paid subscription plans. Current plans include Standard ($99/month), Pro ($199/month), and Voice ($299/month). Plan features and pricing are subject to change with 30 days' notice.
4.2 Billing
- Paid plans are billed monthly or annually in advance via Stripe
- All fees are in US dollars; refunds are limited to the 14-day satisfaction guarantee in section 4.4 below
- You authorize us to charge your payment method on file for recurring subscription fees
- Failed payments may result in suspension or termination of your account
4.3 Plan Changes
- You can upgrade or downgrade your plan at any time from the billing settings
- Upgrades take effect immediately with prorated charges for the current billing period
- Downgrades take effect immediately with prorated credits applied to your next billing period
- Plan changes do not reset the 14-day satisfaction-guarantee window described in section 4.4
4.4 Cancellation & refunds
14-day satisfaction guarantee. If you cancel within 14 calendar days of your first successful paid charge (not your free-trial signup date), reply to that receipt email and we will refund the full charge in question. The refund covers your first paid charge only and applies once per organization.
- You may cancel your subscription at any time from the Stripe billing portal
- Your chatbot will remain active until the end of your current billing period
- Outside the 14-day satisfaction-guarantee window, no partial refunds are issued for unused time within a billing period (downgrade for prorated credit on a subsequent period instead — see section 4.3)
- You may export your data before cancellation from the dashboard
4.5 Free Trial
New accounts receive a free trial period. During the trial, all features are available. If you do not subscribe to a paid plan before the trial ends, your chatbot will be deactivated but your data will be preserved for 90 days.
5. Acceptable Use
You agree not to use Lumobot to:
- Send spam, unsolicited messages, or deceptive communications
- Impersonate another person, business, or entity
- Engage in or facilitate illegal activities
- Distribute malware, viruses, or harmful code
- Collect or harvest personal information beyond what is necessary for your business
- Use the chatbot to provide medical diagnoses, legal advice, or financial recommendations
- Intentionally configure the chatbot to make false claims about your business
- Attempt to reverse engineer, decompile, or extract source code from the platform
- Circumvent rate limits, security measures, or access controls
- Resell, sublicense, or redistribute access to the platform without written permission
- Use the platform in a way that violates any applicable law or regulation
We reserve the right to suspend or terminate accounts that violate these terms without prior notice.
6. AI-Generated Content
- Lumobot uses artificial intelligence to generate chatbot responses based on the information you provide during setup
- AI responses may occasionally be inaccurate, incomplete, or inappropriate despite best efforts
- You are responsible for reviewing your chatbot's behavior, training it with accurate information, and correcting any issues
- Lumobot is not liable for any decisions made by visitors, patients, or customers based on AI-generated responses
- The chatbot should not be used as a substitute for professional medical, legal, or financial advice
- You should inform your website visitors that they are interacting with an AI assistant
7. Your Content & Data
7.1 Ownership
You retain ownership of all content you provide to the platform, including business information, custom FAQs, knowledge base documents, and branding assets. You also retain ownership of conversation data and lead information captured through your chatbot.
7.2 License to Lumobot
By using the platform, you grant Lumobot a limited, non-exclusive license to use your content solely for the purpose of providing the service — including processing conversations through AI, storing data, delivering notifications, and displaying your branding in the widget.
7.3 Data Portability
You may export your conversation and lead data at any time as CSV files from the dashboard. Upon account deletion, all data is permanently removed within 90 days.
8. Intellectual Property
- Lumobot owns all rights to the platform, including the software, design, branding, documentation, and underlying technology
- Your subscription grants you a non-exclusive, non-transferable, revocable license to use the platform for the duration of your subscription
- You may not copy, modify, distribute, or create derivative works based on the platform
- The Lumobot name, logo, and branding are trademarks of Lumobot LLC
9. Uptime & Service Level
We strive for high availability but do not guarantee 100% uptime. We may experience occasional downtime for maintenance, updates, or unforeseen issues. We will make reasonable efforts to notify you of scheduled maintenance in advance. We are not liable for any losses resulting from service interruptions.
10. Privacy & Data Protection
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you acknowledge that you have read and understood the Privacy Policy.
As a Customer, you are responsible for ensuring that your use of the chatbot complies with applicable privacy laws in your jurisdiction, including providing appropriate disclosures to visitors about data collection.
11. Healthcare & Compliance
Lumobot is designed as a privacy-first scheduling and lead-capture assistant — a front-desk tool, not a clinical-intake or healthcare-data system. The chatbot does not ask about or collect symptoms, diagnoses, medical history, or Protected Health Information (PHI), and is instructed to route clinical questions back to the practice. Lumobot is not currently marketed as HIPAA compliant and we do not sign Business Associate Agreements at this time. For more information, see our Compliance page.
If you are a healthcare provider, you remain responsible for your own HIPAA obligations, for ensuring that the chatbot is configured appropriately for your practice, and for directing visitors to secure channels for health-related communications. For urgent symptoms or emergencies, visitors should be directed to call the practice or 911.
12. Indemnification
You agree to indemnify and hold harmless Lumobot LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your use of the platform, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, (d) content you provide to the platform, or (e) your infringement of any third-party rights.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY
- WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
- WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
- IN NO EVENT SHALL LUMOBOT'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO LUMOBOT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM
- IN NO EVENT SHALL LUMOBOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION
14. Termination
- You may terminate your account at any time by deleting it from Settings → Account or by contacting us
- We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or fail to pay subscription fees
- Upon termination, your right to use the platform ceases immediately
- We will retain your data for 90 days after termination to allow for data export, after which it will be permanently deleted
- Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) will survive
15. Dispute Resolution
Any disputes arising from these Terms or your use of the platform shall first be attempted to be resolved through informal negotiation. If informal resolution is unsuccessful within 30 days, either party may pursue binding arbitration under the rules of the American Arbitration Association in the State of Connecticut. Each party shall bear its own costs.
Class action waiver: You agree to resolve disputes with Lumobot on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law provisions. Any legal proceedings shall be conducted in the state or federal courts located in Connecticut.
17. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email and by posting the updated Terms on this page. Continued use of the platform after changes take effect constitutes acceptance. If you disagree with the changes, you may cancel your subscription.
18. Miscellaneous
- Entire agreement: These Terms, together with the Privacy Policy and any applicable BAA, constitute the entire agreement between you and Lumobot
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force
- Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision
- Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction
- Force majeure: We are not liable for failures or delays caused by events beyond our reasonable control (natural disasters, government actions, internet outages, etc.)